Terms and Conditions
Website usage terms and conditions
Welcome to our website. If you continue to browse and use this
website, you are agreeing to comply with and be bound by the
following terms and conditions of use, which together with our
this website. If you disagree with any part of these terms and
conditions, please do not use our website.
The term 'Primrose Bakery' or 'us' or 'we' refers to the owner
of the website whose registered office is 69 Gloucester Avenue, NW1
8LD. Our company registration number is 06774788. The term 'you'
refers to the user or viewer of
Terms and conditions for Purchase of food and non-food
items from Primrose Bakery.
Primrose Bakery permits you to purchase food and non-food items from the website, in store and over the telephone. Any purchase made must adhere to the terms and conditions listed below:
1. Order errors
1.1 If you receive an order confirmation email and notice an error, please advise the bakery immediately. The bakery can be contacted via phone 0207 483 4222 or email email@example.com.
1.2 If your order is incorrect, please advise the bakery on the day the order is collected / delivered. The bakery can be contacted via phone 0207 483 4222 or email firstname.lastname@example.org. You must have a copy of your order confirmation as proof of payment / order. Management will do their upmost best to rectify any issues with the order.
2. Returns / exchanges
2.1 Online: All non-food items purchased through the website are non-refundable. In the event an item is purchased and you wish to cancel the order, Primrose Bakery will issue a credit note that can be used in both London stores upon return of the undamaged / un opened item(s). In the event the item has been used or opened, Primrose Bakery will refuse the right to issue a credit note.
2.2 In store: If your order is incorrect or you are unhappy with your purchase, please return it as soon as possible to the store from which it was purchased from. You must bring proof of purchase and the item in question. We will exchange the item or offer some form of alternative.
3. Faulty / damaged goods
3.1 If your item (food item / non-food item) is damaged on arrival, please provide photographic evidence immediately to email@example.com. Management will do their upmost best to rectify any issues with the appearance of the food order.
3.2 If your non-food item is damaged on arrival (via post), please provide photographic evidence immediately to firstname.lastname@example.org. Management will do their upmost best to rectify any issues with the condition of your purchase.
4.1 If you wish to cancel a food item order, this must be done at least 24 hours prior to collection/delivery. You must contact the store you placed the order at.
5.1 If in the event you are unhappy with the look and quality of your food product order please advise the bakery on the day the order is eaten/collected/delivered. The bakery can be contacted via phone 0207 483 4222 or email email@example.com.
5.2 A refund will only be issued at the discretion of the manager, and in most instances the shop will issue a credit note or replace the item (see point 2.2 regarding damaged items).
5.3 We are unable to offer a refund if you do not like the taste of the food item purchased. Taste is a personal preference and the bakery stands by the quality and taste of the items they make.
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